Virtual Care

It’s Time to Connect Canadians to the Care They Deserve.

Connecting more Canadians to better health care is about supporting virtual options, expanding our tools and knowledge and expediting broadband Internet access to ensure every Canadian can receive the care they need, when and where they need it. If you agree, send a letter to your MP today!

It Shouldn't Take a Pandemic
To Connect More Canadians Virtually.

In a poll conducted earlier in the COVID-19 pandemic, nearly half of Canadians said they had used virtual care and an incredible 91% were satisfied with their experience. These technologies have been around for a long time. But they’ve largely been available only to those who could afford to pay for them out of pocket or through private insurance. Since the onset of the pandemic, virtual care has been rapidly adopted across the country, and it has had a significant positive impact on how Canadians approach health care.

But some Canadians are being left out. For virtual care to be accessible to all Canadians, we need our federal, provincial and territorial governments to launch and expand virtual care and mental health tools that enable everyone across the country to access the same range of publicly funded virtual care. We need tools that will help all of us to become more familiar with health care in the online environment and to monitor the efforts to improve access for disadvantaged Canadians and those living in rural and remote areas. We need every Canadian to have equitable access to affordable, reliable and sustainable Internet connectivity.

Virtual care is not a substitute for in-person care, but rather a complement. It has the potential to ensure that no one gets left behind and all Canadians can receive the care they need, when and where they need it. If you agree, send a letter to your MP today!

Key Stats

Did you know that during the pandemic nearly half of Canadians have used virtual care and over 91% were satisfied with their experience? (CMA, June 2020)

Did you know that 43% of Canadians who’ve had the opportunity to use virtual care since the start of the pandemic would prefer a virtual method as their first point of contact with their doctor moving forward? (CMA, June 2020)

Take Our Survey

Want to share your thoughts on virtual care? Take our survey today!

Open Survey
CMA's Policy Recommendations
CMA’s Policy Recommendations:

What can our federal government do?

• With its $240.5 million investment, develop, launch and expand virtual care and mental health tools that support the cohesive and consistent adoption of publicly funded virtual care across the country.

• Support the adoption of virtual care by creating a Digi-Health Knowledge Bank to develop indicators and measure the digital health of Canadians, create tools Canadians and health care providers can use to enhance digital health literacy and monitor the changing digital divide.

• Continue to actively work toward bridging the broadband divide by ensuring everyone in Canada has equitable access to affordable, reliable and sustainable Internet connectivity. For people in rural, remote, Northern and Indigenous communities, who are seriously disadvantaged in this way, this is especially crucial.

What can our provincial and territorial governments do?

• Ensure virtual care is integrated into health care delivery permanently, so that the positive strides that have been made during the COVID-19 pandemic can continue in the future.

What can you do?

• Send a letter to your Member of Parliament to let them know access to virtual care matters to you. Use our letter writing tool below by putting in your postal code and your email.

Send A Letter

Help improve access to care for all Canadians. Email your local representatives today!

If virtual care is important to you, send a letter to your provincial/territorial government and your Member of Parliament advocating for the permanent adoption of virtual care OR click on the second tab to use our letter writing tool to share in your own words what your experience with virtual care has been. Your story is your most powerful advocacy tool; we encourage you to use it.

Learn more about virtual care

The doctor can see you now
COVID-19 is pushing patients like Sarah Fletcher to turn to virtual care. See what her experience has been and learn how you can prepare for an e-consult.
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Virtual Care in the New Brunswick Election
In a province where it’s estimated more than 44,000 people are without a family doctor, it’s no surprise that health care and virtual care emerged as important issues during the provincial election in New Brunswick.
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Virtual reality: one patient’s story of her virtual care experience
This shift to virtual care, brought on by the pandemic, has highlighted the need for better connectivity across Canada, particularly in rural communities where Internet service is slow or unavailable.
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